Return & Refund Policy
We stand behind the quality of our products with a comprehensive return and refund policy
Return Eligibility
Items must be unused, in original packaging, and returned within 30 days of delivery. Custom or personalized products may not be eligible for return.
Non-Returnable Items
Custom-manufactured items, clearance products, and items marked as final sale cannot be returned. Please review product details before purchase.
Damaged or Incorrect Orders
If you receive damaged or incorrect items, contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.
Return Request Process
Submit a return request through your account or contact our support team. Include your order number and reason for return. We'll provide a return authorization and shipping instructions.
Refund Process
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Exchanges
We offer exchanges for defective items or size adjustments. Contact us to arrange an exchange, and we'll ship the replacement once we receive the original item.
Wholesale & OEM Orders
Bulk and custom OEM orders follow separate return policies. Please review your wholesale agreement or contact your account manager for specific terms.
Contact Information
If you have any questions regarding returns or refunds, our team is here to help.
Email: freddo.steels007@gmail.com
WhatsApp: +1 214 889 0400
