Frequently Asked Questions
Find answers to common questions about our products and services
Products
Our blades are crafted from premium high-carbon stainless steel and Damascus steel, ensuring exceptional durability, sharpness, and corrosion resistance.
Yes, we specialize in custom blade manufacturing. Contact our team to discuss your specific requirements, including dimensions, materials, and design specifications.
Our blades typically range from 56-60 HRC (Rockwell Hardness Scale), providing an optimal balance between edge retention and durability.
Wholesale & OEM
Minimum order quantities vary by product type. For standard items, MOQ starts at 100 units. Custom OEM orders typically require 500+ units. Contact us for specific requirements.
Absolutely. We provide comprehensive OEM services including custom branding, packaging design, and private labeling to meet your business needs.
Standard bulk orders: 4-6 weeks. Custom OEM orders: 8-12 weeks depending on complexity. Rush orders may be available with additional fees.
Shipping & Orders
We ship worldwide. Standard shipping is available to most countries, with express options for major markets including USA, Canada, Europe, Australia, and Asia.
Domestic orders: 3-5 business days. International standard: 7-14 business days. Express international: 3-5 business days. Tracking is provided for all orders.
We offer a 30-day return policy for unused items in original packaging. Custom orders are non-returnable. Return shipping costs are the responsibility of the customer unless the item is defective.
Warranty & Support
All our products come with a lifetime warranty against manufacturing defects. This covers material flaws and workmanship issues but does not cover normal wear, misuse, or improper maintenance.
Yes, we provide professional sharpening and maintenance services. Contact our support team for pricing and turnaround times. First-time sharpening is complimentary within the first year of purchase.
Our support team is available via email, phone, and live chat Monday-Friday 9AM-6PM EST. For urgent matters, please call our hotline. Average response time is under 24 hours.
Yes. We understand the importance of protecting your intellectual property and confidential business information. Upon request, Freddo Steels is happy to review and sign a mutually agreed Non-Disclosure Agreement (NDA) before discussing or manufacturing custom designs, private-label products, or proprietary concepts. All customer specifications, artwork, and product designs are handled with professionalism and strict confidentiality.
